Refund & cancellation policy

Last updated: 14 November 2026.

Our books are digital downloads that are delivered instantly, so we can't take them back once they have been delivered. Here is exactly when you get your money back.

You get a full refund if

• you were charged but your download did not unlock and we cannot fix it for you;
• you were charged twice for the same purchase (we refund the extra payment);
• the file is broken or unreadable and a replacement doesn't fix it.

We can't refund

• a purchase whose download worked, because the product is a digital file that has already been delivered.

How to ask

Message us on support within 7 days of payment with the email you used and your payment reference. Approved refunds go back to the original payment method; your bank usually shows it within 5–7 working days.

Cancellation

You can cancel any time before paying by simply closing the payment window. Nothing is charged until a payment is completed.